RETURN & SHIPPING POLICY

For most eligible products, customers may request a return within 30 days after receiving the item.

Certain products may be covered by an extended return period of up to 90 days where a 90-day return or refund period is specifically stated on the applicable product detail page. In such cases, the return period shown on that product page will apply to that item.

For returns that are not related to a product quality issue, including change of mind, incorrect size selection, style preference, or no longer wanting the item, the customer is responsible for all return shipping costs.

If an item arrives defective, damaged, incorrect, or materially different from its product description, please contact Katorin within the applicable return period. After verification, we will provide an appropriate solution. For confirmed product quality issues or errors attributable to us, Katorin will be responsible for the reasonable return shipping cost where a return is required.

Returned products must be unused, unwashed, unworn, undamaged and in their original condition, with tags and original packaging whenever reasonably possible.

Items showing obvious signs of wear, washing, stains, perfume, makeup, alterations, customer-caused damage, or missing important components may not qualify for a refund.

Sale items, clearance items and gift cards may be non-refundable or non-exchangeable unless otherwise stated on the applicable product page or required by applicable law.

Any product-specific return period or guarantee displayed on a product detail page, including an eligible 90-day return period, forms part of the return terms for that product.

Once your returned item reaches our designated return facility, it will be inspected to confirm that it meets the applicable return conditions.

Approved refunds are generally processed within 3 to 5 business days following completion of the inspection.

After a refund is issued, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider or original payment method. Processing times may vary between financial institutions.

If tracking information shows that your order has been delivered but you cannot locate the package, please first check with household members, neighbors, your building reception area, or the local carrier where appropriate.

If the package is still missing, contact us within 24 to 48 hours after the delivery update.

We will review the available tracking information and assist with an investigation. Where appropriate after verification, a reshipment or refund may be arranged.

Orders are normally processed within 1 to 3 business days after successful payment confirmation.

Processing may take slightly longer during public holidays, promotional events, product launches, periods of unusually high order volume, or other exceptional circumstances.