DELIVERY INFORMATION

Orders are usually processed within 1 to 3 business days after payment has been successfully confirmed.

During public holidays, seasonal promotions, product launches or periods of high order volume, processing may take slightly longer than usual.

Once your order has been dispatched, we will send a shipping confirmation email with available tracking information so you can follow your delivery.

Local taxes, customs duties and import fees may apply in certain countries or regions and are not included in the product price or shipping fee unless otherwise stated at checkout.

Where such charges are imposed by local authorities, the buyer or recipient is responsible for payment. If you are unsure whether import charges may apply, please contact your local customs authority before placing an order.

Please make sure your shipping address, recipient name, phone number and other delivery information are complete and accurate before placing your order.

We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information supplied by the customer.

If you need to request a delivery detail change, contact us as soon as possible after placing the order. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

For shipping assistance, contact our customer care team at support@katorin.com.